siebelobserver

Oracle Customer Experience Summit Announced

Oracle  (Nasdaq: ORCL) is planning an  Customer Experience Summit to take place in San Francisco October 3 - 5, 2012 during Oracle OpenWorld 2012.

Early Bird Registration is available until July 13, 2012.

Closed Loop Siebel CRM and Social Media Demo

 

Eagle Creek Software Services Receives Business of the Year Award

  Eagle Creek Software Services, an  IT consultancy  specializing in Oracle CRM, business intelligence and enterprise software development, has been named the Valley City Area (North Dakota) Chamber of Commerce’s “2012 Business of the Year".

“Eagle Creek is a valuable partner in our community and North Dakota’s economic growth. Out of the 230 other business candidates considered, there was no other business more deserving of this year’s award than Eagle Creek,” said  Valley City Area , said Stephanie Mayfield, executive vice president of Valley City Area Chamber of Commerce.

Founded in 1999, Eagle Creek is a provider of IT consulting and technical support to organizations utilizing Oracle CRM, especially Oracle Siebel, business intelligence and enterprise software development. The company offers cost-effective, higher quality software development and support services using its Dakota Model. Eagle Creek has three project centers in low-cost areas within the United States and utilizes a private-public strategic alliance with the state governments of North Dakota and South Dakota. Currently the company has over 300 consultants based in the Dakotas.

A good contact at the company is Dan Jones at 303-332-2946.

BioPharm Systems to Help Phase 1 Clinics Implement Oracle

BioPharm Systems has announced new consulting services for Oracle Health Sciences LabPas. The company’s offerings will address an emerging trend toward automating phase I clinical trials.

“Oracle Health Sciences LabPas is an excellent enterprise solution for companies seeking to shorten recruitment timelines, enhance data integrity, and improve compliance,” said Alex Sefanov, president and CEO, BioPharm Systems. 

Oracle Health Sciences LabPas is a phase I clinic automation software product that allows organizations to create, manage, and automate many tasks involved in phase I trials, such as recruiting clinical study volunteers, electronically capturing and edit-checking data at the source, and sharing real-time data with sponsors and investigators.

BioPharm Systems’ services for Oracle Health Sciences LabPas include:

-- Business Process Analysis: Review standard operating procedures (SOPs) and recommend process changes, documentation edits, and new procedures
-- Installation: Install one or more modules such as Development, Production, and Training 
-- Data Migration: import volunteer information and study data from existing databases or spreadsheets
-- Configurations: Change screen and field label names to reflect the organization's terminology, and re-organize the main menu order to be more intuitive 
-- Integrations: Create XML-based integrations with various other applications, such as electronic data capture, safety, and accounts payable systems
-- Validation: Develop a complete data validation package and provide execution services
-- Administrator and End-User Training: Deliver training to system administrators and end users, including live simulations, hands-on practice exercises, and real-life scenarios
-- Study Setup: Perform all study setup activities for organizations that do not have the bandwidth or skill set in-house to handle such tasks
-- Support: Provide system administrators and end users with guidance and issue resolution once the system is in production

BioPharm Systems is an IT consulting company that focuses on the life sciences industry. The company has experience in the implementation, integration, migration, upgrade, and hosting of the following Oracle clinical trial management, drug safety and pharmacovigilance, clinical data warehousing and analytics, clinical data management, and electronic data capture systems: Siebel Clinical,LabPas, Argus Safety Suite (Argus Safety, Argus Safety Japan, Affiliate, Interchange, Reconciliation, Dossier, Insight, and Perceptive), Adverse Event Reporting System (AERS), Empirica Signal, Empirica Topics, Life Sciences Data Hub (LSH), Clinical Development Analytics (CDA), Oracle Clinical, Remote Data Capture (RDC), and Thesaurus Management System (TMS).

Founded in 1995 and headquartered in California, BioPharm Systems has offices in the United States and the United Kingdom. To learn more  please call +1 877 654 0033 (U.S.), +44 (0) 1865 910200 (U.K.).

 

Contact Canvas Agent Approved by Avaya for Oracle Siebel

AMC Technology announced its AMC Contact Canvas Agent product has earned a certificate of compliance with Avaya Aura Contact Center and Avaya Communication Manager for Oracle Siebel. The solutions have been proven to integrate with the Avaya CTI, providing automatic identification of customers as well as targeted screen pops.

“AMC continues to certify our solutions with Avaya to ensure interoperability and satisfy our customers’ business needs,” said Aimee Stinson, Director of Software Development.

AMC is also a member of Avaya’s SPP Program, meaning customers can buy these validated solutions through Avaya as well. AMC also has certified integration with telephony platforms for Avaya’s Heritage Nortel products, as well as with Aspect and Cisco.

For more information, contact sales(at)amctechnology(dot)com or +1 (804) 419-8600.

Info-Tech Research Selects Oracle Siebel as a CSM Champion

Info-Tech Research Group has selected Oracle Siebel as one of its Customer Service Management (CSM) champions to effectively manage customer service requests and retain clients.

“Over the last few years there has been an explosion in the volume of customer interactions due to the popularity of newer channels,” said Tim Hickernell, Associate Lead Analyst for Info-Tech Research Group. “Customers now expect that customer service fits into their lives and is available through the channel of their choice.”

According to Info-Tech Research Group, Siebel Systems was the largest player in the market when acquired by Oracle in 2005. Since then, Oracle Siebel has continued to dominate the space.

Mark Hurd to Introduce Oracle Customer Experience in New York

 Oracle President Mark Hurd plans to introduce Oracle Customer Experience at on June 25 from 6:00 - 9:00 p.m. ET, at Gotham Hall in New York City.

Oracle Customer Experience is a cross-stack suite of customer experience products that include Oracle RightNow CX Cloud Service, Oracle Endeca, Oracle ATG Web Commerce, Oracle WebCenter, Oracle Siebel CRM, Oracle Fusion CRM, Oracle Social Network, Oracle Knowledge Management.

"We have made a commitment to provide our customers with the most comprehensive cross-stack solutions on the market today," said Anthony Lye, senior vice president, CRM, Oracle."

Register for the event here.

Aegis Launches New Contact Center in Peru

Aegis has opened a new contact center in Peru. Located in the Lima's historic downtown, the new center will employ 300 with plans to expand to 2,000.

Peru, as of 2011,  is one of the world's fastest-growing economies with a 7% growth rate. It has an emerging, market-oriented economy characterized by a high levels of foreign trade. The economy of Peru is classified as "upper middle income" by the World Bank and is ranked as the 42nd largest economy  in the world.

Fernando Padron, Country Head Aegis Peru, stated, "We are very happy we were able to enter Peru, which adds a new flag to the Aegis Map. From here we will be offering our services to the internal Peru market, and also to the off shore markets."

Founded almost 30 years ago, Aegis is a business process services services firm with more than 55,000 employees located in 12 countries and 50 locations. Aegis manages over a billion customer interactions every year for over 300 clients and is owned by the Essar Group, the privately held Indian conglomerate headquartered in Mumbai.

This is Aegis' second move into Latin America. In October 2010 it acquired Actionline de Argentina which currently has more than 5000 employees in located in 5 different cities in Argentina.

New Jersey Lawmakers Debate Protecting State's Contact Centers

A measure is being debated in the New Jesery Senate to discourage businesses from moving contact center jobs overseas. The proposed law would require anyone owning a contact center  to notify the state labor commission of the move and would disqualify them for a period of three years from any state grants, loans or tax benefits.

The measure is aimed at Verizon, one of the state's largest employers, and is supported by the Communications Workers of America. Verizon’s has about 45,000 union employees. Earlier this month Verizon offered to buy out 1,700 of them  on the land line side of their business. The union employees are currently are working without a contract and went on strike last August.

A similar measure passed the State Assembly in March.

Oracle Turns 35

According to Wikipedia, one of the most memorable events of MCMLXXVII (1977) was the founding of Oracle Corporation on June 16th. That year the Oakland Raiders defeated the Minnesota Vikings 32-14 in the Super Bowl, Jimmy Carter was inaugurated President, Apple Computer was incorporated, the Commodore PET, Apple II, TSR-80 and Atari 2600 were released. Popular bands included the Sex Pistols, Fleetwood Mac, Abba, Electric Light Orchestra and Lead Zeppelin played the largest indoor concert ever. Elvis Presley died and Joey Fatone (of 'N Synch) was born. The movie Star Wars made its debut.

Less than a decade later Oracle went public with revenues of $55 million and 450 employees worldwide. Today Oracle has revenues of $37 billion and a workforce of 109,000 employees.

A memorable achievement indeed.